Better Bus Project

From MassDOT:


The MBTA is pleased to introduce the Better Bus Project.

Nearly 450,000 people in 50 communities rely on MBTA bus service every weekday. The goal of the Better Bus Project is to understand and analyze where our bus service is not meeting the standards set by the January 2017 Service Delivery Policy, and propose recommendations to improve service.

These recommendations will be developed through meaningful public engagement and municipal partnerships. Right now, we are meeting with riders at bus stops around the MBTA system to get their feedback about their experiences and suggestions for way to improve bus service.

Regional Public Meetings

We will also be hosting a series of Regional Public Meetings later this month and early June. The meetings will be structured as interactive, open-houses. Feel free to stop by anytime and at a convenient time and location and share your ideas! We want your input on:

  • The top 3 things you want transit to do better.
  • Your transit priorities.
  • The single most important thing the MBTA could do to improve bus service in your area.
Location Bus Hub Date Open House Times
Bruce C. Bolling Municipal Building
2300 Washington St, Boston, MA
Dudley Square Wednesday, May 23 5:00 PM – 7:30 PM
Cambridge Rindge & Latin School
459 Broadway, Cambridge, MA
Harvard Square Wednesday, May 30 6:00 PM – 8:00 PM
Jamaica Plain Branch Library
30 South St, Boston, MA
Forest Hills Thursday, May 31 6:00 PM – 8:00 PM
North Quincy High School
316 Hancock St, North Quincy, MA
Quincy Center Monday, June 4 6:30 PM – 8:30 PM
North Shore Community College
300 Broad St, Lynn, MA
Lynn Central Square Wednesday, June 6 6:00 PM – 8:00 PM
Holiday Inn Boston –  Bunker Hill
30 Washington St, Somerville, MA
Sullivan Square Thursday, June 7 6:00 PM – 8:00 PM

View a meeting flyer for more information.

Submit Feedback

We also encourage you to share your suggestions electronically, through the feedback form on the project website.  The form is available in English, Spanish (Español) , Portuguese (Português) , French (Français) , Chinese – Simplified (??) , Chinese – Traditional (??) , and Vietnamese (Ti?ng Vi?t) .

Please visit to learn more about the project, sign up for email updates, and review project materials.

If you have been forwarded this message and would like to receive email updates about the Better Bus Project, please sign up.

Thank you,

The Better Bus Project Team

The meeting is accessible to people with disabilities and those with limited proficiency in English. Accessibility accommodations and language services will be provided free of charge, upon request, as available. Such services include documents in alternate formats, translated documents, assistive listening devices, and interpreters (including American Sign Language). For more information or to request a reasonable accommodation and/or language services, please email or call 617-357-5772 x26.

Under Title VI of the Civil Rights Act of 1964, the MBTA does not discriminate against any person in its programs, services and activities based on race, color or national origin.

To learn more about your civil rights or to file a complaint, please contact:

MBTA Title VI Specialist
Office of Diversity and Civil Rights
10 Park Plaza
Boston, MA 02116
(617) 222-3200 for Relay Service dial 711

Para más información o para pedir arreglos razonables y/o servicios lingüísticos, por favor envíe un e-mail a o llame a 617-357-5772 x26. Para aprender más sobre sus derechos civiles o presentar una querella, por favor llame a (617) 222-3200 (marque 711 para servicio relé) o envíe un e-mail a

??????????????????/????????? ???617-357-5772 ?26?

?????????????????????(617) 222-3200?????????711????

??????????????????/????????? ???617-357-5772 ?26?

?????????????????????(617) 222-3200?????????711????

Para mais informações, ou para solicitar serviços de acesso e/ou linguísticos em termos razoáveis, contactar por email para ou pelo telefone 617-357-5772 x26. Para mais informações sobre os seus direitos civis ou para apresentação de queixas, contactar pelo telefone (617) 222-3200 (para Relay Service marcar 711) ou por correio electrónico

Pour plus d’informations ou pour obtenir un accommodement raisonnable et/ou des services linguistiques, veuillez envoyer un courriel ou composez le 617-357-5772 x26. Pour en savoir plus sur vos droits civils ou déposer une plainte, veuillez appeler le (617) 222-3200 (pour service de relais composez 711) ou par courriel

?? bi?t thêm chi ti?t ho?c ?? yêu c?u nh?ng h? tr? h?p lý và/ho?c các d?ch v? ngôn ng?, vui lòng email ho?c g?i 617-357-5772 x26. ?? bi?t thêm v? các quy?n công dân c?a quý v? ho?c ?? khi?u n?i, vui lòng g?i (617) 222-3200 (g?i b?m 711 n?u c?n D?ch v? Chuy?n ti?p) ho?c email

One reply on “Better Bus Project”

  1. Look forward to hearing more about this. The bus has been the most reliable transit for my commute in the recent years of winter storms but it is frustrating to not see improvements with consistent stop times and shorter travel times. More buses during peak times are needed.

Comments are closed.