Klemens Myer writes:
I submitted the following complaint to the MBTA this afternoon. I have redacted his name from this posting.
I received the following email last night from one of my patients, a man in his 70s who travels to Dialysis Clinic Inc./Boston, 35 Kneeland Street at Tufts Medical Center, for hemodialysis treatments every Tuesday, Thursday and Saturday morning. I am VERY concerned by this apparent lapse in service.
Sent: Friday, July 18, 2014 10:17 PM
Dr. Meyer,On 5/19/13 MBTA informed me to book an interview with them to see whether I am eligible for the Ride or not. I called and I never received an appointment to meet with them. Kathy asked me not to worry for people like me should be eligible. To-night I received no call from MBTA, so I called them for to-morrow’s schedule for Saturday’s pick up, the answer was I was not eligible for the Ride. The astonishing fact is that I have never receive an appointment for interview to see whether I am eligible for the Ride or not’ nor I have received notice in any form before to-night that I was not eligible. I hope you will look into this matter and give me an helping hand to take the Ride. At present, I am taking the MBTA chair-car because I have to use the walker and cannot climb stairs. To-morrow, my sis will come to pick me up….
We are happy to try to help with this. Please give my office a call on Monday morning at 617-722-1280 and share your patient’s name and contact information and we can follow up. Or, if you can have your patient contact us directly.