RMV restores license renewal notices . . . in electronic form

The following notice came to legislators today:

As part of Governor Deval Patrick’s reform plan to make transportation agencies more accountable to commuters, the Registry of Motor Vehicles is reinstating courtesy notices for driver’s license and MA ID renewals that were discontinued last December. The RMV partnered with a private Massachusetts electronic messaging firm to develop a secure notification service at no cost to the taxpayer that will alert customers a month before their license expires by email, phone or text message.

The RMV Reminder Service powered by Sendza, Inc. and sponsored by Massachusetts businesses, will be free of charge to customers while using innovative technology that protects a person’s most important identity document against fraud and abuse. In developing this reminder service, the RMV also built an IT infrastructure that can be expanded in the future to other registry services including registration and vehicle inspection renewals.

In order to be eligible for notification, a customer must sign up for the service at least 45 days prior to the expiration of their driver’s license or Massachusetts ID. They will receive an electronic message by the method of their choosing at least 30 days before the expiration date and will inform the customer whether they can renew their license or MA ID online or must visit a branch. Customers will also be notified if their license is in non-renew status because of an outstanding parking ticket or excise bill and must be cleared before they can renew. The notification service includes a strict privacy policy to protect the information and data customers provide to the RMV.

Please see the announcement at the following link: http://www.mass.gov/rmv/rmvnews/2009/100709reminderservice.htm

This is an important improvement in RMV service.  Many of you had called for this and, in turn, I and other legislators had urged it on the RMV.

Published by Will Brownsberger

Will Brownsberger is State Senator from the Second Suffolk and Middlesex District.