A new way to login for online RMV services
Beginning Monday, May 18, 2026, customers will access the myRMV Online Service Center using a MyMassGov account, a single login for state services. This replaces the current myRMV login for individual accounts. Business accounts will continue to use their existing credentials.
Customers who already have a MyMassGov account can use it to log in and complete more than 50 RMV online transactions, such as renewing/replacing a driver’s license/ID card, submitting payments, or making an appointment for a road test or driver license hearing.
Customers who do not yet have a MyMassGov account will be guided through a quick registration process that includes verifying an email address and setting up multi-factor authentication (such as a one-time code sent by text or phone call).
Questions and Answers
We’ve created this FAQ to further assist our constituents with this process, using information provided by the RMV.
What is MyMassGov and how does it relate to my RMV account?
MyMassGov now lets you securely access RMV and other Massachusetts state services with one account. Over 3 million people already use it for accessing state programs such as unemployement insurance, SNAP benefits, Paid Family and Medical Leave, and more.
Starting May 18, individuals will use a MyMassGov account to log in to myRMV. Only the login process is changing; your RMV services stay the same. The first time you log in to myRMV using MyMassGov, you will be asked to complete a one-time step to verify your identity.
What do I need to get started?
To start using a MyMassGov account for online RMV services, you’ll need a personal email address you can access, a phone or device to receive a verification code, and few minutes to complete setup.
I already have a myRMV account. How do I create a MyMassGov account?
- Online: Go to https://mass.gov/myRMV and click Access My Profile.You will need to do a one-time setup to link your MyMassGov account to your myRMV profile.
- In-person or by phone: You can get set up in person at an RMV service center, or call the RMV Contact Center at 857-368-8000 for support.
I don’t have an online account with the RMV. What do I do?
If you don’t have an myRMV profile or haven’t accessed it yet, you also need a Letter ID verification code that proves you have been verified by the RMV (this has always been required for setting up online RMV services).
The Letter ID can be obtained in person at a service center or by mail (call 857-368-8000 or request help online). The accompanying letter will explain how to complete the process of setting up your account.
Once you have a Letter ID verification code, enter it when prompted.
How do I get help logging in with MyMassGov?
Call the RMV Contact Center at 857-368-8000 for help and you will be rerouted to the MyMassGov contact center, which is open during RMV Contact Center hours and will temporarily double its staffing to support RMV customers during this change.
The contact center is open 8:30am to 5:00pm Monday to Friday except state and federal holidays.
The MyMassGov Contact Center can also help with regaining access to accounts (e.g., if you get a new phone number or lose access to your authenticator app), advanced account support, or other MyMassGov questions.
I cannot resolve my issue through the Contact Center. What should I do?
Constituents of Senator Brownsberger who are unable to resolve an issue with the MyMassGov Contact Center may contact our office for individual assistance. Please reach out to:
Regina Fink, Constituent Services Director
regina.fink@masenate.gov
857-242-1892 (call or text)