Hi Will …
I am curious if you know much about the services provided to educators by the DOE. I am talking about licensure, MTEL, etc.
The level of service for licensure particularly has steadily dropped over the years due to budget cuts. At the moment a teacher with questions about their license can only talk to DOE between 2 and 5 on weekdays, and the hold times seem to be typically 30 minutes plus or minus. Their online system is very good, the problem comes when you need to ask a question of a real person.
I tried to talk to them today about a licensing question re moving up to the next level of licensure, and found it mostly useless — I was asking about their own rules and the rep on the phone could not answer my questions or tell me if I needed to take additional steps to qualify for the license, because they couldn’t explain what the rules mean, even though my question was fairly basic. I was told to fill out the application and send it in and “we’ll see” (this phrase was repeated more than once). But because application processing is also way behind, that takes months — they are currently processing applications received in November! And I think this would most likely be the slow season for them.
I am curious if you have heard about this from other educators or are aware of issues there and how the budget has impacted services. I am not saying it is mismanaged, it may be managed very well given the level of funding, or not — I don’t know. But the level of services certainly doesn’t give one the sense that the state is trying to assist or encourage educators.