As a legislative office, one of our functions is connecting constituents to government resources and state agencies. On this page, you will find information about frequently utilized resources and how we can help you navigate them.
Contact us for assistance
If you need assistance navigating any of the resources listed below, contact Arianna Turner, Director of Constituent Services.
- (616) 425-9785
For other office inquiries, such as scheduling or policy questions, visit our contact page.
Which level of government should I contact?
Some people who contact our office are unsure if their issue resides with the federal, state, or local government offices. Below are some examples of the types of issues within each jurisdiction to help you determine the best avenue for resolving your problem.
Your elected officials are often able to connect you to the correct entity to resolve your issue; federal, state, and local contact information is provided for your reference.
Examples of federal issues include federal tax returns, immigration/visas/passports, Social Security, and federal student loan payments.
Common state issues include MassHealth, the RMV, the MBTA, unemployment, state tax returns, and consumer issues with the Attorney General.
- If you live in Belmont, Watertown, Allston, Brighton, West Cambridge, or West Fenway, Senator Brownsberger is your state senator.
- Find your state senator and representative here.
Examples of local issues include property taxes, public schools, local roads and park spaces, zoning/development issues, and parking tickets.
Commonly Accessed State Resources
- Attorney General’s Office
- Department of Conservation and Recreation
- Department of Housing and Community Development
- Department of Mental Health
- Department of Public Health
- Department of Revenue
- Department of Transitional Assistance
- Department of Unemployment Assistance
- Division of Insurance
- Governor’s Office of Constituent Services
- Massachusetts Commission Against Discrimination
- Massachusetts Department of Transportation
- MassHealth Customer Service Center
- Registry of Motor Vehicles
Attorney General’s Office
Attorney General Andrea Campbell’s Office is an advocate and resource for the people of Massachusetts in many ways, including protecting consumers, combating fraud and corruption, investigating and prosecuting crime, and protecting the environment, workers, and civil rights.
- Consumer hotline: (617) 727-8400
- File a complaint here.
Department of Conservation and Recreation
DCR manages state parks and oversees more than 450,000 acres throughout Massachusetts. It protects, promotes, and enhances the state’s natural, cultural, and recreational resources.
Department of Housing and Community Development
DHCD oversees funding and resources to help people in Massachusetts live affordably and safely.
- (617) 573-1100
- Apply for housing assistance here.
Department of Mental Health
The Department of Mental Health, as the State Mental Health Authority, assures and provides access to services and supports to meet the mental health needs of individuals of all ages; enabling them to live, work and participate in their communities.
- 24-hour support line (833) 773-2445
- Main line (617) 626-8000
Department of Public Health
DPH keeps people healthy and communities strong. They promote the health and well-being of all residents by ensuring access to high-quality public health and healthcare services, focusing on prevention and wellness, and health equity for all.
Department of Revenue
DOR manages state taxes and child support.
- (617) 887-6367
- Contact DOR | Mass.gov
Department of Transitional Assistance
The Department of Transitional Assistance (DTA) assists and empowers low-income individuals and families to meet their basic needs, improve their quality of life, and achieve long-term economic self-sufficiency. DTA serves one in seven residents of the Commonwealth with direct economic assistance (cash benefits) and food assistance (SNAP benefits), as well as workforce training opportunities.
Department of Unemployment Assistance
DUA oversees the unemployment insurance (UI) program, which provides temporary income assistance to eligible workers in Massachusetts. DUA also determines and collects employer contributions to the UI program.
Division of Insurance
The primary mission of the Division of Insurance (DOI) is to monitor the solvency of its licensees in order to promote a healthy, responsive and willing marketplace for consumers who purchase insurance products.
Governor’s Office of Constituent Services
As a division of the Massachusetts Department of Transportation (MassDOT), the MBTA provides subway, bus, Commuter Rail, ferry, and paratransit service to eastern Massachusetts and parts of Rhode Island.
Massachusetts Commission Against Discrimination
If you were treated differently or unfairly based on your identity as a member of a protected class, you may file a Complaint of Discrimination at the MCAD.
- (617) 994-6000
- How to File a Complaint of Discrimination | Mass.gov
Massachusetts Department of Transportation
MassDOT oversees roads, public transit, aeronautics, and transportation licensing and registration in the US state of Massachusetts.
MassHealth Customer Service Center
In Massachusetts, Medicaid and the Children’s Health Insurance Program (CHIP) are combined into one program called MassHealth. MassHealth members may be able to get doctors visits, prescription drugs, hospital stays, and many other important services.
Registry of Motor Vehicles
RMV services include driver’s license and MassID issuance and renewal, traffic tickets, vehicle titles and registration, disability plates and placards, and more.
Free/Reduced Cost Legal Resources
Greater Boston Legal Services
GBLS attorneys and paralegals provide critical legal advice and representation to low-income individuals.
- Visit their website.
- (617) 603-1639
- (617) 603-1530 – español
Volunteer Lawyers Project
Services have been established by clearly identifying unmet legal needs in the community. They provide a range of crucial civil legal assistance; from information and advice, to referrals and court clinics, to full representation in trials and appeals.
- Apply online here.
I believe that Will will soon vote for allowing municipalities to institute rent control.
This means that rent control can come to Watertown and Belmont.
Homeowners and condo owners beware.
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