As a legislative office, one of our functions is connecting constituents to government and community resources as well as assisting in navigating state agencies. On this page, you will find information about frequently utilized resources and how we can help you access them. We are currently updating this page and would appreciate feedback!
Contact Us for Assistance
If you are a constituent in the Senator’s district and need individual assistance with navigating the agencies or resources listed below, contact Regina Fink.
Regina Fink
Constituent Services Director
regina.fink@masenate.gov
857-242-1892 (call or text)
For neighborhood and community concerns, please reach out to Annie Mazzola.
Annie Mazzola
District Director
anne.mazzola@masenate.gov
857-207-8738
Which level of government should I contact?
Some people who contact our office are unsure if their issue resides with the federal, state, or local government offices. Regardless of the level you need to connect with, our office can connect you with staff of legislative offices at the federal and city level.
Federal
Examples of federal issues include federal tax returns, immigration/visas/passports, Social Security, and federal student loan payments.
State
Common state issues include MassHealth, the RMV, the MBTA, unemployment, state tax returns, and consumer issues with the Attorney General.
Contacts
- If you live in Belmont, Watertown, Allston, Brighton, West Cambridge, or West Fenway, Senator Brownsberger is your state senator.
- Find your state senator and representative.
Local
Examples of local issues include property taxes, public schools, local roads and park spaces, zoning/development issues, and parking tickets.
State Agencies
Our office is able to communicate with any of the agencies below to assist in resolving an issue. Please reach out to learn how we can assist.
- Attorney General’s Office
- Department of Conservation and Recreation
- Department of Mental Health
- Department of Public Health
- Department of Revenue
- Department of Transitional Assistance (DTA)
- Department of Unemployment Assistance (DUA)
- Division of Insurance
- Governor’s Office of Constituent Services
- MBTA
- Massachusetts Commission Against Discrimination
- Massachusetts Department of Transportation
- MassHealth
- Registry of Motor Vehicles (RMV)
Attorney General’s Office
Attorney General Andrea Campbell’s Office is an advocate and resource for the people of Massachusetts in many ways, including protecting consumers, combating fraud and corruption, investigating and prosecuting crime, and protecting the environment, workers, and civil rights.
- Consumer hotline: (617) 727-8400
- File a complaint here.
Department of Conservation and Recreation
DCR manages state parks and oversees more than 450,000 acres throughout Massachusetts. Please connect with Annie Mazzola regarding any issues with DCR owned land in your neighborhood.
Department of Mental Health
The Department of Mental Health, as the State Mental Health Authority, assures and provides access to services and supports to meet the mental health needs of individuals of all ages; enabling them to live, work and participate in their communities.
- 24-hour support line (833) 773-2445
- Main line (617) 626-8000
Department of Public Health
DPH keeps people healthy and communities strong. They promote the health and well-being of all residents by ensuring access to high-quality public health and healthcare services, focusing on prevention and wellness, and health equity for all.
Department of Revenue
DOR manages state taxes and child support.
Department of Transitional Assistance
The Department of Transitional Assistance (DTA) assists and empowers low-income individuals and families to meet their basic needs, improve their quality of life, and achieve long-term economic self-sufficiency. DTA serves one in seven residents of the Commonwealth with direct economic assistance (cash benefits such as WIC, TAFDC, and EAEDC) and food assistance (SNAP benefits), as well as workforce training opportunities.
Department of Unemployment Assistance
DUA oversees the unemployment insurance (UI) program, which provides temporary income assistance to eligible workers in Massachusetts. DUA also determines and collects employer contributions to the UI program. Our office is aware of the serious delays some individuals are experiencing in receiving benefits. Please reach out to Regina who can assist in expediting your claim.
Division of Insurance
The primary mission of the Division of Insurance (DOI) is to monitor the solvency of its licensees in order to promote a healthy, responsive and willing marketplace for consumers who purchase insurance products.
Governor’s Office of Constituent Services
MBTA
As a division of the Massachusetts Department of Transportation (MassDOT), the MBTA provides subway, bus, Commuter Rail, ferry, and paratransit service to eastern Massachusetts and parts of Rhode Island. For specific concerns regarding large projects, sidewalk shoveling, damaged infrastructure, and safety issues, please contact District Director Annie Mazzola.
- MBTA General Line: 617-222-3200
Massachusetts Commission Against Discrimination
If you were treated differently or unfairly based on your identity as a member of a protected class, you may file a Complaint of Discrimination at the MCAD.
Massachusetts Department of Transportation
MassDOT oversees roads, public transit, aeronautics, and transportation licensing and registration in the US state of Massachusetts.
MassHealth and the Health Connector
In Massachusetts, Medicaid and the Children’s Health Insurance Program (CHIP) are combined into one program called MassHealth. The ObamaCare Marketplace is known as the Health Connector.
- Apply for both in this central application
- Learn about recent changes to the Health Connector regarding eligibility and subsidy
- Get help enrolling from an Enrollment Assistor
Registry of Motor Vehicles
RMV services include driver’s license and MassID issuance and renewal, traffic tickets, vehicle titles and registration, disability plates and placards, and more.
Important resources
Shelter
- Emergency family shelter is for pregnant people and families with children under 21. The application can be done online or over the phone. For assistance applying or appealing a decision please reach out to Regina.
- Individual Shelter is for individuals without children under 21 and is run through EOHHS. For a list of shelters in your region, connect with our office or reach out to your Continuum of Care resource.
- Boston: Continuum of Care Program | Boston.gov
- Cambridge: Cambridge Continuum of Care
- Watertown/Belmont: Somerville Homeless Coalition
Rental Assistance
- RAFT provides up to $7,000 per calendar for eligible households in the Commonwealth. Reach out to your RAA or our office for more information on how to apply.
Utility Assistance
LIHEAP or Home Energy Assistance
- Cambridge residents apply through the City of Cambridge
- Boston residents apply through ABCD
- Watertown/Belmont residents apply through Community Teamwork
Through your utility
City of Boston
Free/Reduced Cost Legal Resources (Legal Aid)
Greater Boston Legal Services
GBLS attorneys and paralegals provide critical legal advice and representation to low-income individuals with housing court and the appeals process for benefits.
- Visit their website.
- (617) 603-1639
- (617) 603-1530 – español
Volunteer Lawyers Project
Services have been established by clearly identifying unmet legal needs in the community. They provide a range of crucial civil legal assistance; from information and advice, to referrals and court clinics, to full representation in trials and appeals.
- 617-603-1700
- Apply online here.